Sunday, November 23, 2008

How to Be a Good Customer

Just as good customer service is the store's responsibility, good customer behavior is yours. Follow these steps to make life easier for employees, and possibly make your own experience more pleasant as well.

1-Call ahead to check availability of popular items. It's far better than driving to the store, parking half a mile away, walking deep into the aisles, and wasting the time of a clerk who can't find it.

2-When chasing after an item on sale, bring the printed ad with you (or at least write down the item number) to speed things up and avoid confusion about the price.

3-Put things back where you found them. When you knock something down from a rack or shelf, pick it up and put it back!

4-Be patient when in line. Sighing, groaning, and inappropriate language won't make it move any faster.

5-If you find that an item is priced 15 cents lower at the other end of the store, let it go. Having someone run a price check over insignificant amounts isn't worth your time, the clerk's, or that of the people behind you.

6-Don't be hasty to return items (especially electronics) you can't figure out how to use. When in doubt, either ask and/or study the owner's manual, and allow a few days' learning curve.

7-Leave the store with a smile and wish the clerk a nice day.

8-Always be kind to store clerks, no matter how incompetent or rude you think they are. Odds are, they are neither - they are either having a bad day, or don't know the answer to your question.

9-Don't take 20 items into a 10-item express checkout lane. If you do, don't be mad when you are redirected, or sneered at by other customers.

10-Don't try to check out at closed lanes. If the light is on, it's open - even if there is no cashier there. If it's off, it's closed, even if there are three cashiers there. Period. Entering a closed checkout is like telling the cashier you don't respect him/her to his/her face. Don't do it, no matter what. Even if there is only one light on with 20 people waiting to check out, don't do it.

Research: Wikihow

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